Please see our page on troubleshooting authenticator issues. Opening Microsoft device settings Identify the old phone from the Devices page, click on the device’s menu, and then Unlink this phone. If the mere installation of the authenticator app let you back into your things, it wouldn't be very useful. when I am trying to sign in, it asking to enter the code from the authenticator app that is unable to do because the authenticator app is not set up yet also there is no option for text message or call for verification. After logging in, go to Microsoft’s account page and navigate to the devices section to manage the devices connected to your account. Make sure the time is set to auto sync with your providers network, or if possible the same time servers as the auth server.
You're all set! Remember, if you log in to any unrecognised computers you'll need to have your mobile device with you. The problem is I can't get to the screen with the QR code to set up the Authenticator app on my new phone. Enter the 6 digit code generated by your mobile device.If the QR code doesn’t work, click ‘Can’t scan the code?’ 3) Open the navigation bar/hamburger menu (upper left) > Settings > Device Registration.Log in to your Authenticator account settings.So long as your registered email address is secure and you don't share your 6 digit code your account will remain secure, even if a hijacker finds out your password.īefore you can enable the authenticator you'll need an authenticator app installed on your device, we recommend Google Authenticator or Microsoft Authenticator. You can protect your account with an authenticator app, this adds an extra layer of security by asking you to input a unique code sent to your mobile app every time you log in. Set up an authenticator app for enhanced account security.
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